Everything your front desk wishes it had — and more.
A complete voicemail intelligence platform — capture, transcribe, classify, route, resolve.
- 01 CaptureIncoming · 2:14 AM43-second voicemail, after hours
- 02 Transcribe
“Post-op pain hasn’t improved in four days…”
- 03 ClassifySymptomPost-opurgency 9/10
- 04 RouteDr. Patel, on-callPaged at 2:15 AM
- 05 ResolveCallback loggedResolved by 7:42 AM
Every word captured, clinically accurate.
General-purpose speech models stumble on medicine. Ours is tuned for the vocabulary your patients actually use — and the one your chart expects.
- Drug names, dosages, anatomy, and abbreviations recognized out of the box
- 99.2% accuracy measured on real clinic voicemail, not lab audio
- Robust to speakerphone, background noise, and accents
- Every transcript stored with a confidence score and audio link
“…refill on my anti-inflammatory — Dr. Smith prescribed it. My pharmacy on Scottsville Road needs authorization…”
Intent and urgency, decided in seconds.
Every message is categorized and scored the moment it lands — so the chest pain call never waits behind the billing question.
- Refills, results, scheduling, billing, symptoms — auto-categorized
- Urgency scored per message with safety phrases always escalated
- Custom rules per clinic: your specialty, your thresholds
- An administrative aid — clinical judgment always stays with your team
The right message, to the right person.
Categories map to queues you define. Urgent messages page the on-call clinician directly — at 2 PM or 2 AM.
- Queues per category, per provider, or per location
- Urgent symptoms page on-call staff 24/7 with escalation timers
- Full audit trail: who was notified, when, and what happened next
- Unrouted messages never sit silent — fallback queues catch everything
Real conversations, not just confirmations.
Full two-way SMS is built in today. Patients hear back the moment their message lands, can reply directly, and your team answers from the same inbox.
- Instant SMS confirmation when a voicemail is captured
- Patients reply with confirmations, photos, and documents
- Your team responds in two clicks — same inbox, full context
- Resolution logged against every message — closed loop, every time
One workspace for every location and line.
Multi-clinic groups run every phone line through a single triage inbox — with permissions that respect how your organization actually works.
- Unlimited lines and locations in one shared workspace
- Role-based permissions per team, per queue, per location
- Audit trail on every message for compliance reviews
- Cross-location reporting: volume, response times, resolution rates
Slides into the stack you already run.
No rip-and-replace. NovaPulse sits alongside your EHR and phone system, and pushes structured messages wherever your team lives.
- Direct integrations: Epic, Athenahealth, eClinicalWorks, NextGen
- Works with most VOIP systems via simple call forwarding
- SAML SSO and SCIM provisioning included on enterprise plans
- Open API plus HL7/FHIR for everything custom
Every patient gets a follow-up, not silence.
NovaPulse closes the loop with patients automatically they always know their voicemail was heard, what's happening, and when it's resolved.
Patient leaves a voicemail. Then another. And another. No confirmation, no ETA, no idea if anyone heard. Anxiety builds and many call back two or three times.
Immediate "we got your voicemail." Then status: routed to Dr. Smith. Then resolution: refill confirmed. Peace of mind, and your phones stop ringing twice for the same thing.
The roadmap is already in motion.
Voicemails are step one. Every customer rolls onto these features as they ship no migration, no extra contract.
Autonomous handling of routine inbound calls — refills, scheduling, post-op check-ins. Hand off to a human the moment judgment is needed.
Post-visit satisfaction and follow-up surveys sent automatically, with responses summarized and scored in the same inbox.
Agents that act inside your EMR — filing transcripts, updating records, and closing tasks without a human copy-pasting between systems.
OCR + clinical classification for every incoming fax. Same triage, same inbox, same routing rules — finally retire the paper tray.
Stop listening to voicemails. Start resolving them.
See NovaPulse triage your real voicemails in a 20-minute walkthrough. We'll tailor the demo to your specialty.